Privacy Policy

Effective Date: March 19, 2026

Ekko ("Ekko," "we," "our," or "us") is a product of Red Rock Holdings Group. This Privacy Policy describes how we collect, use, and handle information when you use our website, APIs, and services.

1. Information We Collect

We may collect the following types of information:

a. Account Information
Name, email address, organization, and other information you provide when requesting access or using our services.

b. Usage Data
Information about how you interact with our APIs and services, including request metadata, timestamps, and system activity.

c. Communication Data
Information necessary to facilitate communications sent through our platform (e.g., message metadata, delivery status).

d. Technical Information
IP address, device type, browser, and log data.

2. How We Use Information

We use information to:

  • Provide, operate, and improve our services
  • Process and deliver communications
  • Maintain system security and integrity
  • Monitor usage and performance
  • Comply with legal obligations

3. Data Processing Role

Ekko acts as a service provider / processor on behalf of our customers. Customers are responsible for determining what data is processed through our APIs.

4. Data Sharing

We do not sell personal data.

We may share data with:

  • Infrastructure and service providers (e.g., cloud, communications providers)
  • Legal or regulatory authorities if required

5. Data Retention

We retain data only as long as necessary to:

  • Provide our services
  • Meet legal and operational requirements

6. Security

We implement reasonable administrative, technical, and organizational safeguards to protect data.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data
  • Object to or restrict processing

Requests can be sent to: [email protected]

8. Third-Party Services

Our platform may integrate with third-party services (e.g., communication providers). Their privacy practices are governed by their own policies.

9. Changes

We may update this policy from time to time. Updates will be posted on this page.

10. Contact

Ekko / Red Rock Holdings Group
Email: [email protected]